Program Terms & Client Agreement

1. Scope of Advisory Services

PlayBook to College™ agrees to deliver the strategic advising sessions, digital P.A.S.S.™ Dashboard provisioning, and (where applicable) cohort bootcamp immersion seat corresponding to the specific program and payment option selected and purchased at checkout — Strategic Roadmap™, Future Ready Accelerator™, Family Advisory Office™, or the One-Day Bootcamp.

Each plan includes the number of sessions, dashboard access, and deliverables described for that plan on our Pricing page, plus reasonable, brief email support between sessions for questions and coordination. Plans do not include college application submission on Client's behalf, guaranteed admission outcomes, unlimited on-demand access, or paid subscriptions to third-party tools. Client is responsible for attending scheduled sessions, completing agreed preparation, providing accurate and timely information, and making final decisions regarding schools, applications, and enrollment.

2. Fee Structure, Term & Default

Client agrees to fulfill the designated payment according to the option selected at checkout — payment in full, or the quarterly installment schedule where offered. An "Annual Program Plan" or "Year" is defined as a twelve (12) month continuous term beginning on the Contract Effective Date (the date the initial payment clears). Advisory slots are reserved immediately upon completed payment. A default or late fee of 1.5% per month applies to any installment balance outstanding past 15 calendar days.

3. Rescheduling & Session Windows

Sessions may be rescheduled with at least 48 hours' notice. Sessions rescheduled with less notice, or missed without notice, are counted as used, though we will address genuine emergencies in good faith. All sessions included in an Annual Program Plan must be scheduled within that plan's 12-month term; unused sessions expire at the end of the term unless both parties agree in writing to an extension before it ends.

4. No-Refund & Retainer Forfeiture Policy

Due to strict structural limits on annual cohort sizes and the immediate allocation of dedicated advisory personnel hours upon enrollment, all payments made are 100% non-refundable. Client explicitly acknowledges that withdrawal from the program, or non-attendance of bootcamp modules, forfeits the total paid amount.

5. Testimonial, Statistical Release & NIL Consent

Client and Student Applicant grant PlayBook to College™ a non-exclusive, royalty-free license to use the Student's testimonial, cohort-wide statistical tracking (in aggregated or anonymized form), and professional/academic testimonials for marketing, promotional, and public performance recording purposes across all mediums.

Before using the Student's name, photograph, or other information that reasonably identifies the Student, PlayBook to College™ will share the proposed use with Client for review. Client may request reasonable factual corrections or decline that identifiable use by written notice within five business days. PlayBook to College™ may use anonymized, non-identifying descriptions of results without further approval. Client may revoke permission for future identifiable use with 30 days' written notice; revocation will not require removal of materials already published, distributed, or committed for production.

6. No Guarantee of Outcomes

Advising is intended to support Client's efforts but does not guarantee any specific admission decision, scholarship, offer, or outcome. Final admissions, financial aid, and enrollment decisions rest entirely with external academic institutions and are outside PlayBook to College™'s control.

7. Nature of Services

Our advising services are educational and strategic in nature. They are not legal, financial, tax, medical, or psychological counseling services, and nothing provided should be treated as a substitute for advice from a licensed professional in those fields.

8. Liability Cap & Damages Exclusion

To the maximum extent permitted by applicable law, each party's total liability arising out of or related to this engagement is limited to the actual unamortized fees paid by Client for services not yet rendered. Neither party shall be liable to the other for punitive, special, incidental, indirect, or consequential damages.

9. Confidentiality & Proprietary Asset Protection

All strategic playbooks, dashboards, workflow architectures, frameworks, and curriculum methodologies shared with Client remain the sole intellectual property of PlayBook to College™ and/or Mukesh Patel. Client agrees not to duplicate, distribute, or externally share these materials with third parties without prior written authorization.

10. Suspension or Termination

PlayBook to College™ may suspend or terminate a Client's participation for nonpayment or conduct that is abusive, unlawful, or materially inconsistent with a professional advising relationship. Client remains responsible for fees accrued before suspension or termination, subject to Section 4.

11. Governing Law, Dispute Resolution & Jury Trial Waiver

This agreement is governed by the laws of the State of New Jersey. The parties will first attempt in good faith to resolve any dispute through informal discussion. If unresolved within 30 days, either party may request mediation in Union County, New Jersey, or remotely with a mutually agreed mediator; each party will bear its own attorneys' fees and costs, and the parties will share the mediator's fee equally. If mediation does not resolve the dispute, either party may pursue any remedy available under applicable law in a court of competent jurisdiction in Union County, New Jersey. Each party knowingly and voluntarily waives any right to a trial by jury in any action arising out of or relating to this agreement. Nothing in this section prevents either party from seeking temporary, preliminary, or permanent injunctive relief in a court of competent jurisdiction to protect confidential information or intellectual property.

12. General Provisions

This agreement constitutes the entire understanding between the parties and supersedes prior discussions; amendments must be in writing and signed by both parties. If any provision is found unenforceable, the remaining provisions remain in full force and effect, and failure to enforce any provision is not a waiver of that or any other provision. Client may not assign this agreement without PlayBook to College™'s prior written consent. Neither party is liable for delay or failure to perform due to causes beyond its reasonable control, including illness, natural disaster, or technology outage, and affected sessions will be rescheduled in good faith. Notices under this agreement will be delivered by email to the address each party has used for this engagement. Electronic signatures and acceptance completed through checkout, including checkbox-based acceptance, are valid and enforceable to the same extent as original signatures.